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Frequently Asked Questions
all your questions about your stay at l'Amoria

  • What are the check-in and check-out times?
    Check-in is from 3:00 PM and check-out is before 11:00 AM.

 

  • Is early check-in possible?
    Yes, you can have access to the room from 1pm, for an extra charge of €30.

 

  • Is it possible to have a late check-out?
    Yes, you can leave the room before 3pm instead of 12pm, for an extra charge of €30.

 

  • Is it possible to leave luggage at the hotel before arrival or after departure?
    Yes, we have a luggage storage service open 24 hours a day, free of charge.
  • How do I change or cancel my reservation?
    You can modify or cancel your reservation by contacting us directly by telephone or e-mail, or via the management link in your confirmation e-mail, according to the tariff conditions. If you choose a modifiable and cancellable rate, you can do so until 6pm the day before your arrival.

  • Do you offer flexible or refundable rates?
    Yes, some rates are flexible and refundable. Specific conditions are indicated at the time of booking.

  • What documents do I need to present on arrival?
    You'll need to bring your booking confirmation (digital or paper), a credit card for guarantee purposes, and proof of identity.

  • Can I book without a credit card?
    To guarantee your reservation, a credit card is required. However, please contact us if you have any special requirements.

  • What should I do if I've forgotten something at the hotel?
    If you think you've forgotten something in your room or in the hotel, please contact us as soon as possible by telephone or e-mail. We'll check it out, and if it's found, we can send it back to you by post (at your expense) or return it to you in person.

  • What payment methods do you accept?
    We accept credit cards (Visa, Mastercard, American Express) and cash.

  • Is breakfast included?
    Breakfast is included in some packages.

  • Do I have to pay a deposit to confirm my reservation?
    Depending on the type of rate chosen, a deposit may be required. Details will be provided at the time of booking.

  • Can I make a reservation for someone else?
    Yes, you can make a reservation on behalf of another person, but please be sure to include their personal details, as we may ask for proof of identity on arrival.

  • Can I change the dates of my stay after booking?
    Yes, subject to availability and price conditions, you can change your dates by contacting us.

  • How do I know if my reservation has been confirmed?
    A confirmation will be sent to you by e-mail immediately after booking. If you haven't received it, please check your junk mail or contact us.

  • Is the room rate per person or per room?
    Rates are per room.

  • Can I offer a stay as a gift?
    Yes, we offer gift vouchers valid for one year, which can be purchased directly at the hotel or online.

  • Can I extend my stay once I've arrived?
    Yes, subject to availability. Please contact reception as soon as possible.

  • Can I get an invoice after my stay?
    Yes, we can provide you with an invoice on request upon departure or after your stay.

  • Do you offer special rates for groups?
    Yes, we offer special rates for groups. Please contact us for a personalized quote.

  • I haven't received my booking confirmation. What should I do?
    Check your spam or junk mail folder. If you can't find it, please contact us with your contact details.

  • Is it possible to book without going online?
    Yes, you can book by phone or e-mail directly with our reservations department.

  • If I have to cancel for medical reasons or unforeseen circumstances, will I be reimbursed?
    Depending on the rate chosen and the general conditions, some cancellations may be refunded.

  • Can I pay for my stay in advance?
    Yes, prepayment is possible. Contact us to arrange this option.

  • Can I change the name of the reservation holder?
    Yes, subject to prior notice and according to our conditions, you can change the name associated with the reservation. Contact us by e-mail or telephone to change the name.

  • Can I book several rooms with different names?
    Yes, it is possible to book several rooms in the name of different people. Please inform us or specify this when booking.

  • How much is the tourist tax?
    Tourist tax is €2.86 per adult per night, payable on site.

  • Can I book a room for a late arrival (after 10pm)?
    Yes, the reception is open 24 hours a day to welcome you.

  • Can I request an invoice in my company's name?
    Yes, please provide billing information at time of booking or departure.
  • Do the rooms have a sea or pine forest view?
    Depending on the category, our rooms offer a view of the sea or the pine forest. Please specify your preference when booking (subject to availability).

 

  • Do you offer cots or family rooms?
    Yes, we provide cots free of charge on request, and we offer connecting rooms with a 180×200cm bed and a room with a 160x200cm bed or two 80x200cm beds?

 

  • Is there room service?
    Yes, room service is available 24 hours a day, for breakfasts, drinks and light meals. The room service menu can be found in the room directory.

 

  • What services are included in the price?
    The rate includes accommodation, Wi-Fi access, 1 hour's access to the wellness area, welcome products, daily housekeeping and, depending on the package, breakfast.

 

  • Are the rooms air-conditioned?
    Yes, all our rooms are individually air-conditioned.

 

  • Is there WIFI in the rooms?
    Yes, high-speed Wi-Fi is available free of charge in all rooms and public areas.

 

  • Do the rooms have a minibar?
    Yes, each room has a minibar with a selection of drinks and snacks for a fee.

 

  • Do the rooms have a kettle and coffee machine?
    Yes, all rooms are equipped with a kettle and a Nespresso coffee machine, as well as tea bags and coffee pods.

 

  • Do the rooms have terraces?
    All our rooms have a terrace, except some of the Standard Pine View rooms.

 

  • How big are the beds?
    Our beds are available in Queen Size (160×200 cm or 150×200 cm) or King Size (180×200 cm), depending on the room category.

 

  • Are there rooms with twin beds?
    Yes, some rooms can be prepared as twin beds. Please specify in advance.

 

  • Are there connecting rooms?
    Yes, we have connecting rooms ideal for families or groups.

 

  • Is the facility accessible to people with reduced mobility?
    Yes, our hotel has accessible rooms and an elevator to access all floors.

 

  • Are the rooms soundproof?
    Yes, all our rooms are soundproofed for optimum comfort.

 

  • Is there a shower or bathtub in the bathroom?
    All rooms have walk-in showers, except Premium Ocean View rooms, which have whirlpool baths. Please let us know your preference if necessary.

 

  • Is there a hairdryer in the room?
    Yes, a hairdryer is available in every bathroom.

 

  • Do you supply toiletries?
    Yes, we provide top-of-the-range welcome products (soap, shower gel, shampoo).

 

  • Are the rooms non-smoking?
    Yes, all our rooms are non-smoking. Smoking is only permitted on the terraces.

 

  • Are rooms accessible by elevator?
    Yes, all our rooms have elevator access.

 

  • Are rooms equipped with a safe?
    Yes, an individual safe is available in each room.

 

  • Are the rooms equipped with a work desk?
    Yes, all rooms have a comfortable desk area.

 

  • Can I refuse room service?
    Yes, just inform reception or place the "do not disturb" sign on the door.

 

  • Is there a television in the rooms?
    Yes, every room has a flat-screen TV.

 

  • What TV channels are available?
    We offer French DTT channels, international news channels and Canal +. All televisions are equipped with a Chromecast.

 

  • Is there a laundry service?
    Yes, a laundry service is available (cleaning, ironing), on request from reception.

 

  • Can I request a wake-up call?
    Yes, a wake-up call service is available free of charge on request.

 

  • Can I request a specific room number?
    Yes, you can express a preference for a specific room number or location (floor, exposure, elevator proximity, etc.). We will do our best to accommodate your request, subject to availability at the time of your arrival. However, such requests cannot be guaranteed in advance.

 

  • Do you offer rooms decorated for special occasions (birthdays, honeymoons, etc.)?
    Yes, we do offer special services to celebrate your events (decoration, bottle, flowers...) at extra cost. Please let us know in advance.

 

  • Are the rooms equipped with blackout curtains?
    Yes, all our rooms have blackout curtains or shutters to guarantee total darkness.

 

  • Is there an ironing board and iron in the room?
    An iron and ironing board are available on request from reception.

 

  • Can I receive mail or parcels at the hotel during my stay?
    Yes, you can have a letter or parcel delivered in your name. Please notify reception so that it can be put aside for your attention.

 

  • Is the hotel committed to an ecological approach?
    Yes, our establishment is proud to have been awarded the Clé Verte label, a benchmark for sustainable tourism. This distinction rewards our concrete commitments to limiting our environmental impact: rational management of energy and water, waste reduction, use of ecological cleaning products, priority to short circuits and responsible suppliers.
    Every day, we strive to offer our guests a comfortable and environmentally-friendly stay.
  • Is spa access included?
    One hour's use of the wellness area per stay (pool, sauna, steam room, sensory shower) is included for all guests staying at the hotel. Depending on the number of nights you stay, you may have additional access to this wellness area.

  • Can I book a treatment without staying at the hotel?
    Yes, our spa is also open to outside customers, with prior reservation.

  • Is the spa child-friendly?
    The swimming pool and sensory shower are accessible to children under parental supervision. The sauna and steam room are forbidden to children under 14.

  • Do I need to book in advance?
    Yes, reservations are highly recommended, whether for access to the wellness area or to book a treatment, especially in high season or at weekends. Hotel guests and out-of-town guests can book via Planity or at reception.

  • What equipment is available in the wellness area?
    Our wellness area includes a heated indoor pool, sauna, steam room, sensory shower and relaxation area with herbal tea room.

  • What are the opening hours?
    The wellness area is open daily from 9am to 9pm.

  • Do I have to wear a bathing suit in the wellness area?
    Yes, bathing suits must be worn in all areas (swimming pool, sauna, hammam...).

  • Are towels or bathrobes provided?
    Yes, we provide bathrobes, towels and slippers on site.

  • Are there changing rooms or lockers?
    Yes, changing rooms with secure lockers are available.

  • What types of treatments and massages do you offer?
    We offer facials, body treatments, treatments for two and skin diagnostics.

  • How many massage cabins do you have?
    Our spa has 3 cabins: 2 singles and 1 duo with private whirlpool bath.

  • Can I book a duo massage?
    Yes, the duo cabin lets you enjoy a massage for two, ideal for a moment with your partner.

  • How long does a massage last?
    We offer treatments lasting 30, 60, 75 or 90 minutes.

  • What products do you use during treatment?
    We use treatments from the "Thalgo" and "Ella Baché" brands.

  • Can I use the wellness area privately?
    Yes, it is possible to privatize the spa on request, especially the duo cabin with whirlpool bath, for an exclusive experience.

  • Can I access the wellness area on the day of my departure?
    Yes, you can take advantage of the wellness area on the day of your departure, on request and subject to availability and before your check-out.

  • Can I come just to enjoy the pool or spa, without accommodation or massage?
    Yes, full-day or half-day access is available for external customers. Prior booking required.

  • Should I wear a bathing cap?
    Bathing caps are not compulsory, but long hair must be tied back.

  • Are treatments provided by qualified practitioners?
    Yes, all our treatments are carried out by qualified practitioners who receive regular training.

  • Can I give a massage as a gift?
    Yes, we offer gift vouchers valid for our entire treatment menu or for specific formulas.

  • Can I order a glass of champagne or a drink to accompany a duo treatment?
    Yes, you can order a glass of champagne or a drink, to be enjoyed in the duo cabin or in the relaxation area.

  • Can we come to the Madame A. bar without being a customer?
    Yes, our bar is open to everyone, whether they are hotel guests or not.

  • Is there a restaurant menu?
    Yes, we offer a light menu (boards, tapas, gourmet snacks) as well as aperitifs, brunches and gourmet breaks, depending on the day.

  • What are the breakfast times?
    On weekdays, breakfast is served from 6:30 to 10:30, and on weekends (Saturday and Sunday) from 7:00 to 11:00. Room service breakfast is served from 7:00 to 11:00.

  • Do you offer non-alcoholic drinks and options for children?
    Yes, our menu includes non-alcoholic cocktails, fresh juices, homemade lemonades and kid-friendly snacks.

  • Are there any special events or evenings at the bar?
    Yes, we regularly organize musical evenings, sports broadcasts, afterworks and themed events. Check our calendar on the website or on our social networks.

  • Can I reserve a table at the bar?
    Our café & lounge bar is not bookable.

  • What types of meals does your bar offer?
    The bar offers sharing boards, tapas, finger food, homemade desserts and hot and cold drinks, including cocktails.

  • Is Madame A. accessible to people with reduced mobility?
    Yes, our bar-lounge is accessible to people with reduced mobility (elevator access).

  • Can we hold an afterwork or private event at the bar?
    Yes, we offer privatizable formulas for your business or personal events (afterwork, birthday, launch...). Contact us to discuss your requirements.

  • Is there Wi-Fi access in the bar?
    Oui, le Wi-Fi est disponible gratuitement dans le bar.

  • Where do you eat breakfast?
    Breakfast is served in our "Madame A" café & lounge bar. It can also be taken in your room.

  • Do you offer buffet or à la carte breakfasts?
    We offer a full buffet of fresh local produce. An à la carte selection is also available on request.

  • Does the breakfast include special diets (vegetarian, gluten-free, lactose-free)?
    Yes, we offer vegetarian, gluten-free and lactose-free alternatives. Please let us know in advance if you have any special dietary requirements.

  • Is room service available at extra cost?
    No, there is no extra charge for room service.

  • Does the hotel have parking?
    Yes, the hotel has a private parking lot with limited spaces, subject to a charge and reservation.

 

  • Is it easy to get to from La Baule station?
    Yes, the hotel is about a 10-minute walk or a few minutes by bus from La Baule station via the "20 Ouest" line.

 

  • How do I get to the hotel from Nantes airport?
    By bus and train: take the Navette Aéroport TAN to Nantes station (bus + streetcar), then a TER from Nantes station to La Baule station.
    By rental car: several agencies are available at the airport. Itinerary: take the N844 / Périphérique then the N165 towards Saint-Nazaire and La Baule.
    By car or cab: approx. 1 hour's journey. Reception can book a cab for you.

 

  • Can you visit the region without a car?
    Yes, it's perfectly possible to visit neighboring towns without a car. Pornichet, Le Pouliguen and Guérande are all easily accessible on foot or by bike. La Baule, Pornichet, Le Pouliguen, Saint-Nazaire, Batz-sur-Mer, le Croisic, Guérande, la Turballe, Piriac-sur-Mer and Mesquer are served by the bus line. The "De Gaulle Plage" bus stop is just a few meters from the hotel. Reception can also book a cab for you on request.

 

  • Do you offer a shuttle service?
    We don't offer a regular shuttle service, but we can arrange a transfer on request, in partnership with a local driver, or show you the way by bus.

 

  • Are there any electric recharging points?
    Our parking lot does not have electric recharging points, but you can find them nearby at the Place des Escholiers, the 8 mai 1945 parking lot and the Poste parking lot (accessible in less than 10 minutes on foot from the hotel).

 

  • Do I have to reserve my parking space in advance?
    Reservations are strongly recommended, especially in high season, as places are limited.

 

  • How much does parking cost?
    The parking fee is €20 per night and per vehicle.

 

  • Is it easy to park nearby if the parking lot is full?
    Yes, several public parking lots are available in the immediate vicinity of the hotel. Please contact reception for details.

 

  • Is on-street parking paid for?
    Yes, in some streets close to the hotel, parking is subject to a charge depending on the period (time zones / parking meters). Please ask at reception.

 

  • Is the hotel accessible by public transport from nearby towns?
    Yes, La Baule is served by train, regional bus and coach services from Nantes, Saint-Nazaire and Guérande.

 

  • Is there a bus stop near the hotel?
    Yes, the "De Gaulle Plage" bus stop is just a few meters from the hotel, serving the city center and surrounding area.

 

  • Is it possible to rent a car nearby?
    Yes, several car rental agencies are located near the La Baule train station. We can advise you or make reservations for you.

 

  • Can I come by cab or VTC?
    Yes, you can easily come by cab or VTC. We can also book one for you on request.

 

  • Do you offer valet parking?
    We do not have permanent valet parking, but a service can be arranged on request for special arrivals or events.

 

  • Are there any time restrictions for entering or leaving the parking lot?
    No, the parking lot is accessible 24 hours a day.

 

  • Is there free parking close to the hotel?
    Yes, depending on the season, free parking or no-fee zones may be available just a few minutes' walk away. Please ask at reception.
  • Are children welcome?
    Yes, children are welcome in our establishment. We do our utmost to ensure that families have a pleasant stay.

  • Do you offer special services for families?
    Yes, we offer family or connecting rooms, cots and highchairs, as well as equipment on request for the little ones.

  • Do you offer high chairs or children's equipment at the café & bar lounge?
    Yes, high chairs are available in the café & bar lounge for young children.

  • Can an extra bed be added to the bedroom?
    No, our rooms cannot accommodate an extra bed. However, we do have connecting rooms.

  • Can I request an in-room bottle warmer?
    Yes, a bottle warmer is available free of charge on request from reception.

  • Can I request a baby bath in my room?
    Yes, we can provide a small baby bathtub, subject to availability. Please specify when booking.

  • Can children have breakfast for free?
    Breakfast is free for children under 3, and at a reduced rate for children aged 4 to 12.

  • Do children have access to the pool?
    Yes, children can use the pool under the compulsory supervision of an adult.

  • Are pets allowed?
    Yes, pets are welcome in certain rooms, by prior arrangement and at an additional cost.

  • How much does a pet cost?
    A supplement of €20 per night per pet applies. This fee includes a welcome kit (bowl, mat, etc.).

  • Do pets have to be kept on a leash in the hotel?
    Yes, for everyone's comfort and safety, pets must be kept on a leash in common areas.

Another question?

Our team is at your disposal to help you make the most of your stay at Amoria La Baule.

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